Time management is a critical skill for the operations professional. Customer service requests and trouble tickets are up against project work and infrastructure maintenance and enhancements. How does one person prioritize and accomplished?
Recommended reading:
-
Tom Limoncelli’s book Time Management for System Administrators
-
Tom Limoncelli’s Time Management Wiki
Tom Limoncelli also teaches a Time Management tutorial at the USENIX LISA conference and sometimes the LOPSA community conferences: Lopsa-East and Cascadia