Broad thinkers can look at a problem from the viewpoint of other people and business units within the organization. Instead of insular thinking, they approach problems with a broad-minded perspective. How do decisions impact other areas of the organization and, alternatively, how does the organization view this particular issue? Those with strong acuity for business will see the big picture and be able to understand the implications of a decision on more than just operations.
In some cases it may not be a problem, but an opportunity that injects potential life into an organization or recalibrates it. Business leaders, stakeholders and customers often don’t understand what technology can do for them. Operations should understand the organization well enough to see where technology can support innovation. This leads into change as a constant.
What would it take to make this happen? What are the missing ingredients for success?